Mauniu

Eiffelprime is an online store dedicated to providing high-quality baby products designed to make daily life easier for parents. Our bottle warmers combine innovation, safety, and practicality, ensuring fast and even heating of milk or water—whether you’re at home or on the go.

Our mission is to offer reliable and modern solutions that simplify your everyday routine with your baby. At Eiffelprime, we take pride in delivering tested, durable, and easy-to-use products, so every feeding moment becomes one of comfort and peace of mind.

You can contact our customer service team by email at  support@mauniu.co.uk.

Our team is available to assist you during the following hours:

Monday to Friday: 8:00 AM – 6:00 PM

Saturday and Sunday: 10:00 AM – 4:00 PM

We’re always happy to help with any questions or concerns regarding your order or our products.

We accept various secure payment methods, including Visa, Mastercard, American Express, PayPal, and other major debit and credit cards. All transactions are encrypted to ensure your security and privacy when shopping with Mauniu.

Absolutely! Once your order has been shipped, you will receive a tracking number by email. With this number, you can track your package directly on our website or on the carrier’s tracking page.

Orders are usually processed within 1–2 business days and delivered within 3–5 business days across the United Kingdom. You’ll receive a tracking number by email once your order has been shipped.

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return. The item must be unused, in its original packaging, and must meet our return conditions.

To start a return, please contact us at support@mauniu.co.uk or by phone at +33 6 44 65 03 35. We will provide you with a prepaid return label and detailed instructions.

Return Fees:

We cover all return shipping costs, whether your return is due to a defective product or simply a change of mind. You will receive a prepaid return label.

Refund Process:

Once we receive and inspect the returned item, we’ll notify you of your refund approval. If approved, a refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us.

Exchanges:

The fastest way to receive a new item is to return the one you have and place a new order once your return has been accepted.

Damaged or Defective Items:

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@mauniu.co.uk or +33 6 44 65 03 35 so we can resolve the issue quickly.

Contact Us:

If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team — we’re happy to help! 😊